The Ultimate Hey! Broadband Deals Guide

Hey! Broadband is one of the few full-fibre ISPs (internet service providers) in the United Kingdom. The company aims to deliver fast, affordable and reliable internet connection to all of its customers, as well as providing fantastic customer service.

Hey! Broadband is aware of the lack of broadband connectivity in mid-sized cities and rural areas within the UK and thus, theyu2019re currently covering large parts of West Sussex and Buckinghamshire.

Types of Hey! Broadband Packages

At the time of writing (November 2022), Hey! Broadband only has three broadband packages on offer. However, all three broadband packages make use of the broadband industryu2019s most advanced technology: fibre-to-the-premises (FTTP) technology. FTTP is full fibre broadband that provides you with a dedicated connection that runs all the way to your home, instead of FTTC (fibre-to-the-cabinet) technology that stops at your local green street cabinet.

Here are the three broadband packages that Hey! Broadband have on offer:
Superfast 100 - 100Mbps download speed, 50Mbps upload speed
Megafast 400 - 400Mbps download speed, 200Mbps upload speed
Gigafast 1000 - 900Mbps download speed, 900Mbps upload speed

Superfast 100
Hey! Broadbandu2019s Superfast 100 package is the ISPu2019s entry level broadband package and it is also their most affordable package, no matter what contract you opt for (a 30 day rolling contract, 12 month contract, or 24 month contract). With average download and upload speeds of 100Mbps and average upload speeds of 50Mbps, the Superfast 100 package is ideal for small households that are still quite internet-hungry. This package is your best bet for tasks like online gaming, video calling, streaming 4K quality video, and downloading large files. Youu2019ll also be able to work from home and make use of smart home devices such as thermostats, smart speakers and security cameras.

Megafast 400
The Megafast 400 broadband package is great for larger households that use the internet very frequently on multiple different devices all at once. With lightning fast download speeds of 400Mbps as well as upload speeds of 200Mbps, your gaming experience will be incredibly smooth, no matter how many other people are using your internet. As well as gaming with ease, youu2019ll also be able to make video calls over services like FaceTime, Zoom and Skype without experiencing any lag, buffering or slowdown.

Gigafast 1000
If you live in a very large household that is extremely internet hungry, you may have to opt for Hey! Broadbandu2019s Gigafast 1000Mbps package. This package comes with symmetrical download and upload speeds, meaning that youu2019ll receive average speeds of 900Mbps on both components of your broadband connection. With this package, you can carry out some of the most demanding tasks whilst online without facing any slowdown or buffering. With Hey! Broadbandu2019s Gigafast 1000Mbps package, youu2019ll get download speeds that are nine times faster (and upload speeds that are eighteen times faster) than the entry level Superfast 100 package.

Why Pick Hey! Broadband?

Various Contract Types
All of Hey! Broadbandu2019s packages have three types of contract that you can choose from. You can opt for the usual broadband plans that last for 12 months or 24 months. However, unlike most of the ISPs in the UK, Hey! Broadband also provides customers with 30-day rolling contracts. Monthly rolling contracts are perfect for those who arenu2019t currently looking to commit to a long-term broadband deal but they will be more expensive than their counterparts.

Symmetrical Download and Upload Speeds
Hey! Broadbandu2019s Gigafast 1000 broadband package comes with identical average download and upload speeds of 900Mbps. This is very rare for broadband packages within the United Kingdom and is only possible due to Hey! Broadbandu2019s use of its own network that uses fibre-to-the-premises (FTTP) technology. Lightning fast download and upload speeds are ideal for very large households that use multiple devices all at the same time. Especially households that have many serious online gamers, YouTubers and streamers.

No Need For A Landline
Hey! Broadband doesnu2019t require you to have a landline in order to use their services, as they use fibre optic cables to deliver broadband directly to your household, instead of using your local green street cabinet to send connections to your home. This is ideal if you wish to save some extra pounds each month.

Great Customer Service
Hey! Broadband prides itself on quick and reliable customer service. They keep track of their full fibre network at all times and aim to be proactive in resolving any technical issues with maximum efficiency.

Hey! Broadband FAQs

How much do the broadband packages from Hey! Broadband cost?All of Hey! Broadbandu2019s are similarly priced to many of the other popular ISPs in the UK. Here are the prices of all three packages, depending on what contract you opt for:

12 month contract
Superfast 100 - £25.00
Megafast 400 - £35.00
Gigafast 1000 - £45.00

24 month contract
Superfast 100 - £23.00
Megafast 400 - £33.00
Gigafast 1000 - £43.00

Monthly rolling contract
Superfast 100 - £28.00
Megafast 400 - £39.00
Gigafast 1000 - £55.00

Does Hey! Broadband offer broadband and phone packages?
If a broadband and phone package is something that youu2019re looking for, youu2019re in luck as all three of Hey! Broadbandu2019s packages have the option to bundle your broadband with a phone service. Hey! Broadbandu2019s phone service is slightly different to the traditional landline that the majority of internet service providers make use of. This is because their phone service utilises VoIP (Voice over IP). VoIP is a technology that allows you to voice calls via broadband connection, rather than the traditional phone line.

With Hey! Broadband itu2019s all very simple, all youu2019ll have to do is plug a handset (any handset that uses RJ11 cable or ethernet cable can be used) into your Hey! Broadband router and then youu2019ll be able to call your family and friends.

Can Hey! Broadband cancel my contract with my current provider?Unfortunately, Hey! Broadband cannot cancel your contract with your current broadband provider. Youu2019ll have to contact your current provider and let them know that youu2019re planning to cancel your broadband with them.

Hey! Broadband suggests that you shouldnu2019t cancel your existing broadband service until your new connection with them is completely up and running.

How do I get in touch with Hey! Broadband?
If you need any support or have any queries, Hey! Broadband currently have three ways that you can get in touch with them:

You can call them using this number: 0808 168 1616 (available from Monday to Sunday: 8am - 8pm)
Hey! Broadband also has a live chat feature (which is also available from Monday to Sunday: 8am - 8pm).
Alternatively, if you wish to email them instead, you can send Hey! Broadband an email via the email address: [email protected]
If you decide to email them, you should receive a response within 24 hours.

Is Hey! Broadband available in my area?
Hey! Broadband uses its own network to provide customers with fibre-to-the-premises (FTTP) technology. Therefore, it isnu2019t as widely available as services from other internet service providers. Although Hey! Broadband is aiming to expand its coverage, currently its services are covering large parts of West Sussex and Buckinghamshire.

If youu2019d like to know more about whether Hey! Broadbandu2019s services are available to your home, simply enter your address here.